Booking Terms

Our terms for service

• The hirer of the vehicle shall be responsible for the conduct of all passengers. Atom Cabs have the right to refuse carriage to passengers under the influence of alcohol or drugs whose actions could be considered a danger to the driver & passengers travelling in the vehicle.
• Passengers are not permitted to carry or consume food or drink in the passenger compartment of the vehicle with the exception of bottled water. In accordance with the law on smoking in public places, smoking is not permitted in the vehicle.
• On Bank Holidays add £35 to any leg that is taken on a bank holiday. With the exception of Christmas Day when all legs on this day are double normal rates.
• Prices are based on passengers being ready to travel at the booking time.
• We reserve the right to refuse any passenger our services if their luggage is excessive and deemed as unsafe for the vehicle on the road.
• Atom Cabs cannot be held responsible for any missed connection or flight delay.
• Airport Car Park Fees. The customer will be liable for any Car Park fees in addition to the Taxi Fare.
• All bookings must be made through the app or via email. In this way, confirmations are sent out and the journey is insured. It is against the law for private hire drivers to accept journeys directly. Bookings must be made through the app.
• Passengers are responsible to load and unload their belongings and we will not accept liability for loss or damage to the luggage. Our drivers will offer a hand to help in many cases with luggage at the passenger’s discretion.
• Atom Cabs does not accept any responsibility in any way for missed flights for whatever the reason i.e. traffic delays, accidents, breakdowns, severe weather conditions or any unforeseen circumstances.
• Any amendment must be made via an email or by telephone to us to which you will receive an email confirming the amendment. Amendments must not be made with your driver.
• If your flight has any serious delays please inform us as soon as possible.
• We do not charge for the 1st hour’s waiting time after the scheduled collection time at airports. Waiting time charges start once the 1st hour has elapsed from when the aircraft has landed and will be charged, regardless of the reason, at £25 hr pro-Rata’ Waiting time for all other journeys will be added at £25 hr pro rata from the scheduled pick up time.